Sophia D Return & Refund Policy

Last updated: November 2, 2026

Every Sophia D piece is designed and selected with exceptional care, and we want you to feel entirely confident in your purchase. This policy explains how returns, refunds and exchanges work for purchases made on sophiad.com, by telephone, and at our New York showroom. You may request a written copy of this policy at any time.

At a glance

• 14 days from delivery. Contact us within 14 days of delivery to return eligible jewelry for a refund to your original payment method.

• Unworn and unaltered. Pieces must be returned in the condition you received them, with any laboratory report.

• Complimentary insured return shipping. We provide a prepaid, insured return label at no cost to you for returns within the United States.

• Final sale. Vintage pieces, special orders, made-to-order and bespoke pieces, anything altered or sized for you (including complimentary resizing) and sale items cannot be returned or exchanged.

• Bespoke deposits. Bespoke commissions and made-to-order pieces require a 50% non-refundable deposit before work begins.

• Your rights are protected. If a piece arrives damaged, is defective, or is not as described, Section 8 applies, including to final sale items.

1. Our 14-Day Return Window

You may request a return within 14 calendar days of delivery. For shipped orders, the delivery date is the date recorded by the carrier's tracking. For orders collected at our showroom, it is the date of collection.

To return a piece, you must contact us to request the return within 14 days of delivery, and ship the piece within 5 days of receiving your return authorization. We recommend contacting us as soon as you decide to return a piece.

2. Eligibility and Condition

To qualify for a return or exchange, your jewelry must be:

• Unworn. Trying a piece on briefly indoors is perfectly acceptable; wearing it out or for an occasion is not.

• Unaltered. The piece must not have been resized, engraved, modified, repaired, polished or otherwise worked on by anyone, including by Sophia D at your request.

• Undamaged. No scratches, dents, bends, loose or missing stones, or other signs of wear.

• Complete. If your purchase included a laboratory grading report, the original report must be returned with the piece.

The original box and packaging are not required, although we ask that you pack the piece securely.

Proof of purchase. No printed receipt is needed. We verify your purchase using your order number, or the name and email address used at checkout.

3. Final Sale Items

The following are final sale and cannot be returned, refunded or exchanged:

• Vintage pieces.

• Special orders, made-to-order pieces and bespoke commissions, which are created or sourced specifically for you.

• Any piece altered or sized at your request, including resizing, engraving or any other modification. We are pleased to resize rings at no charge; because resizing permanently alters the piece, a resized ring becomes final sale. We will ask you to confirm this in writing before any work begins.

• Sale items, meaning pieces purchased from our SALE collection or shown at a reduced price at the time of purchase.

• Replacement pieces received through an exchange (Section 7).

Final sale status is shown on the product page or confirmed in writing before purchase. Final sale does not affect your rights under Section 8 if a piece arrives damaged, is defective, or is not as described.

4. How to Return a Piece

1. Contact us at contact@sophiad.com or 212-398-9282 within 14 days of delivery. Please include your name, invoice or order number, and the piece you wish to return.

2. Receive your return authorization. We will confirm whether the piece is eligible and email you a return authorization, a prepaid insured shipping label and packing instructions. Please do not send jewelry without a return authorization.

3. Pack and ship. Pack the piece securely with any laboratory report, and send it using only the label we provide, following our instructions. The piece must be shipped within 5 days of receiving your return authorization.

4. Or return in person. You are welcome to return a piece at our showroom, 580 Fifth Avenue, 21st Floor, New York, by appointment.

5. Return Shipping and Insurance

We provide a prepaid, fully insured return label for every authorized return within the United States, at no cost to you. Nothing is deducted from your refund for return shipping, and there is no charge for returns made in person at our showroom. For international orders, see Section 11.

Returns must be sent using our label. Once the carrier accepts your package using our label, Sophia D bears the risk of loss or damage in transit. Jewelry sent by any other method is not covered by our insurance and remains your responsibility until it reaches us.

We do not charge restocking or inspection fees.

6. Inspection and Refunds

When your return arrives, our team will inspect it to confirm it meets the conditions in Section 2.

Once approved, we will issue your refund to your original payment method (for example, the same bank account for a wire transfer) within 10 business days of receiving your return. Your bank may take additional time to post the credit. For refunds made by wire transfer, Sophia D covers its own outgoing wire fees.

Your refund will be the full purchase price of the piece. Original shipping charges, if any, are non-refundable.

If a returned piece does not meet the conditions in Section 2, we will contact you to explain why and return the piece to you by insured shipping at no cost to you.

7. Exchanges

You may exchange an eligible piece for another Sophia D piece within the same 14-day window and under the same conditions as a return. Because many of our pieces are one of a kind, exchanges are subject to availability.

• If the new piece costs more, you pay the difference.

• If the new piece costs less, we refund the difference to your original payment method.

• One exchange is permitted per order. The replacement piece is final sale, except as provided in Section 8.

There is no shipping charge for exchanges: we provide the insured return label and ship your replacement piece at no cost to you.

8. Damaged, Defective or Incorrect Items

This section applies to every purchase, including final sale items.

Damaged in transit. Please inspect your jewelry as soon as it arrives. If it shows visible damage from shipping, notify us within one business day of delivery at contact@sophiad.com or 212-398-9282, with photographs if possible, so that we can file a claim with the carrier.

Defective, incorrect or not as described. If you believe a piece has a manufacturing defect, is not the item you ordered, or does not match its description, please contact us. We will review the piece and make it right by repair, replacement or refund, and we will cover the shipping involved.

Nothing in this policy limits any rights you may have under applicable law.

9. Orders and Bespoke Commissions

Orders cannot be cancelled once payment has been made.

Bespoke commissions and made-to-order pieces require a non-refundable deposit of 50% of the agreed price before work begins. We will confirm the design, price and deposit terms in writing, and ask you to acknowledge them, before any work starts. The balance is due before the piece is delivered or collected, and completed commissions are final sale. If we are unable to complete your commission, your deposit will be refunded in full.

If we cannot ship your order by the date we gave you, we will let you know promptly.

10. Showroom Purchases

Purchases made at our showroom follow this same policy. Returns and exchanges may be made in person by appointment or by mail as described in Section 4.

11. International Orders

We currently ship within the United States, and international delivery is available on request. Because customs duties, tariffs and international shipping costs vary by destination, any fees for an international order or its return will be agreed with you in writing, case by case, before you purchase.

12. Contact Us

Sophia D

580 Fifth Avenue, 21st Floor

New York, New York 10036

Email: contact@sophiad.com

Telephone: 212-398-9282